Generally the contracted time will be used for tasks such as; fixing bugs, content updating, adding new pages, meetings, telephone support, consultancy, etc.
Either party may terminate any support agreement by giving 30 days written notice to the other party.
Generally the contracted time will be used for tasks such as; fixing bugs, content updating, adding new pages, meetings, telephone support, consultancy, etc.
You can rollover a maximum of one month’s time allocation to the following month.
If it looks like the support request will take long than the allocated time left for the month, the request will be put on hold until the following month. If a support request that has already been started goes over the remaining available time, the extra time will be taken from the subsequent month’s allocation.
You will be notified that your allocated time has been used and provided with a monthly breakdown of how long each ticket has taken.
Our support contacts are per-client not per-website. Therefore, you can have as many websites per contact as you require.
If you have any questions that are not answered here, please contact us, and we will be happy to answer any queries you may have.
